FAQ — Zenwoof Self-Cleaning Brush
Answers to the questions we get asked most often. If yours isn't listed, contact us via the contact page — we reply within 24h.
The Product
Will the brush hurt my pet?
No. The bristles are soft, rounded, and designed to glide through the coat without catching the skin. Most pets actually enjoy the massage-like feeling.
Does it work on long fur?
Yes. It detangles knots and captures dead undercoat, on both short-haired and long-haired breeds.
How does the brush actually clean itself?
You press the button on top of the handle: the bristles retract into the housing and the fur comes out in a compact clump you can toss in one motion. No need to pull the fur out by hand.
How often should I use it?
2 to 3 times a week during shedding season (spring, fall), once a week the rest of the year. Avoid brushing for too long — 2 to 5 minutes per session is enough.
Which color should I choose?
Green or Yellow — same performance, your choice of style. Select your color before adding to cart.
Is it suitable for puppies and kittens?
Yes, but start with very short sessions (1-2 minutes) in "getting to know it" mode, with very light pressure, until they get used to it.
Shipping
Shipping is free on every order — it's already included in the price.
What's the delivery time?
7 to 15 business days to the US, with online tracking. You'll receive your tracking number by email as soon as your order ships.
Do you ship outside the US?
Right now we ship within the United States only. We're expanding to more countries progressively — contact us if you're interested and we'll keep you posted.
How do I track my order?
As soon as your package ships, you'll receive an automatic email with a 17TRACK tracking link. You can check the status anytime by clicking that link.
Payment & Security
What payment methods do you accept?
Credit/debit card (Visa, Mastercard, American Express) and Apple Pay. All transactions are secured by Shopify Payments (PCI DSS compliant).
Is my payment information safe?
Yes. No card data is stored on our site — payment is processed directly by our PCI DSS certified provider.
Returns & Refunds
Can I return the product if it doesn't work for me?
Yes. You have 30 days after receiving your order to return the brush. Once we receive and inspect the product, we'll issue a full refund within 5 business days.
What if my order arrives damaged?
Contact us as soon as you receive it via the contact page with a photo of the product and packaging. We'll send you a free replacement.
What if I never received my package?
First check the status on the 17TRACK link you received by email. If the package is marked delivered but you can't find it, contact us within 7 days — we'll open an investigation with the carrier.